WHAT PAYMENT METHODS DO YOU ACCEPT?
- credit cards (Visa & Mastercard)
- bank transfer (products only will be shipped after transaction is completed)
- and in Germany also Sofortüberweisung
PAYING WITH BANK TRANSFER
If you prefer transferring the money directly to our account - no problem. We will send the order after we receive your payment.
Bank transfers from Germany: Karioka sunshine couture GmbH, Kontonr: 212 75 913, BLZ: 553 500 10
Bank transfers from outside Germany: Atelier Cremers GmbH, BIC/SWIFT Code: MALADE51WOR, IBAN: DE11553500100021275913
Bank transfers from within Europe: don't forget to click SEPA payment in your online banking, it's free EU transactions.
DO YOU SHIP INTERNATIONALLY?
We ship our swimwear from Berlin to the rest of the world!
WHEN DO YOU SEND THE PRODUCTS?
Please note that we are a small company don't have a big logistics department. Most orders leave our office on the next day though - except orders with bank transfer, then we only ship after the money arrives into our account, which can take a couple of days, depending on from where you make the transfer.
HOW LONG DOES THE SHIPPING TAKE?
The shipping times are only an indication and no guarantee. Here are the indicated delivery times by country.
Germany: Delivery times: 2 - 4 working days
Europe: Delivery times: 4-8 working days
Rest of the world: Delivery times: 14-21 working days
AND WHAT ARE THE COSTS?
We currently offer free shipping. It costs nothing. Nada. What are you waiting for?
CAN YOU SEND EXPRESS?
We don't offer express shipping (yet). But please let us know if you need your order very urgent, e.g. before holidays or a birthday: we will try to send it even faster! Send your request to firstname.lastname@example.org and we will let you know how fast we can get it to you!
WHAT IF MY PACKAGE DOES NOT ARRIVE?
If your package is taking longer than you expect, please email us straight away at email@example.com and we will try to track down your package for you.
CAN YOU SEND TO A DIFFERENT ADDRESS?
You want your bikini delivered to a different address than the billing address? No problem. In the check out process you can enter multiple addresses in your address book. We do not send to PO boxes.
HOW DO YOU HANDLE RETURNS?
We want to make you 100% happy with your purchase, so in case you would like to exchange your item for a different style/ colour/ size please make sure returns are made within 14 days of receiving your goods. If there is no suitable replacement you will get a refund. You can even return SALE products! Please fill in the return form you will receive with your order. Please leave all hygienic stickers and tags attached, we only accept items that are in original condition.
DO I HAVE TO PAY FOR MY RETURNS?
Returns from within Germany are FREE. Please send us an email and request a return form, that's all. If you are ordering from outside Germany you have to pay the costs for returning the products. But don't worry, in most countries it is possible to send them as a large letter, which is cheaper than a regular parcel. The item is your responsibility until it reaches us. We recommend that you send it insured or at least with a tracking number, as we do not accept responsibility for lost items.
Our warehouse is based in Berlin, Germany, so please ship it to the address below:
Karioka swimwear, Urbanstr. 130, 10967 Berlin, Germany
WHEN WILL I RECEIVE MY REFUND FOR A RETURN?
Once the package has been received, returns will be processed within 7 days. Your will be notified via email that the return has been processed. Please note that your banking institution may require additional days to process and for it to appear in your account, please allow for 3-5 business day for this.
MY PROMOTIONAL CODE DOESN'T WORK?
If you are having any trouble at all with your promotional code, please email us straight away at firstname.lastname@example.org and we'll look into it for you.
WHAT DOES 'PRE-ORDER' MEAN?
'Pre-Order' means that the item is not yet available though that it can be ordered in advance.
Please remember these important points regarding Pre-Orders:
100% of the order value will be charged upon order placement. The Pre-Ordered item's expected delivery time can change due to production schedules. In such instance our Customer Care will keep you informed and up to date.
IS THE KARIOKA WEBSITE SECURE?
Karioka is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on/sell/swap any of your personal details with third parties. You can sign up for our newsletter to be informed about sales, new collections or special offers - but of course can always unsubscribe again. No Spam. Ever.
Karioka sunshine couture GmbH is a German company and follows te German law. Please read our (standard) terms & conditions (in German language) here. By buying our products you agree to our terms & conditions.
All our fabrics and accessories are from European companies and are certified with the "Ökotex Standard 100" which means they are carefully tested for harmful substances.
In our new collection we only use highest quality italian swimwear fabrics, which simply are the best fabrics you can find on the market. I sometimes call them "the Porsche under the swimwear fabrics". They are all certified with "Lycra Xtra Life", which means they last up to 5 times longer than swimwear made from standard fabrics. They are also super light weight and thin (but not transparent), dry extremely fast and have a sun protection of SPF50!
But what is Lycra exactly? Well, swimwear fabric contains usually Polyamide and Elastane fibers to make the material elastic. Unfortunately those elastic fibers are very sensitive to chlorine, sun, sweat, heat and sunscreen lotions. This is the reason why every swimwear looses its shape and color after intensive use or simply after some years in your closet! This is also why the quality of swimwear depends mostly on the elastic fibers that are used. Lycra is a brand name and is the best Elastane fibers you can buy. "Lycra Xtra Life" is one of the newest products from Lycra and probably the highest quality material you can buy at this moment. When buying swimwear, do not only look at the price tag - but also search for the original Lycra tag. This means you are buying good quality.
Just look at this image: It compares a normal chlorine resistant Elastane to Lycra Xtra Life fibres after 240 hours in a swimming pool. The standard fibers are broken (which means the swimwear will loose its shape) the colors faded, while the Lycra Xtra Life fibers are still intact!
So how can you keep your swimwear beautiful for a long time? Well, the best answer would be "keep it away from chlorine, sun, heat and sun creme" - but that might be difficult for swimwear, right? The most important thing is: always rinse your swimwear directly after swimming! Not just at the end of the day when the chlorine water has already dried and damaged the fibers. Just a quick rinse under a shower with fresh water is enough. And good to know: salt water is actually not as harmful as chlorine water!
To avoid sun creme on your swimwear apply it already before you go to the beach or the pool so it has enough time to be absorbed by the skin. That is better anyways, we don't want you to get a sunburn, right?
Washing: we recommend hand wash in warm water with a mild washing detergent. You can also use the hand wash program of your washing machine, but don't do that too often. Do not tumble dry, dry clean or iron swimwear. Never ever!
Try to dry your swimwear in the shade, not in direct sunlight - like this the colors will last much longer.
And try not to sit on harsh rocks or sharp tiles - this could damage your swimwear too. Think of your swimwear like of a delicate pantyhose/tights, you wouldn't sit with those on rocky surfaces, right?
let us know if you have any more questions!